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Delivery - Greater control of service levels and performance. |
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Quality - Project outputs enhanced by specialist resources. |
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Partnership - Efficiencies through collaborative working. |
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Control - Refined budget and implementation management. |
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Efficiency - Make best use of staff for specialist and core tasks. |
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Risk - Transfer the risk for achieving high service outputs. |
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Resources - Effective recruitment and retention of key staff. |
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News & Events |
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Managed IT Services from Xpress helps you validate and execute a comprehensive technology and communications strategy for your business. |
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This service addresses gaps in your IT strategy and its execution, helping to identify and resolve business problems and pain points. |
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Xpress Managed IT Services aims to enhance results through better and more efficient interaction between your suppliers, employees, and customers. |
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It encompasses best-practices elements of industry and vertical knowledge, and can provide insight and information while addressing your most important business challenges. |
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Xpress can help you build upon the services you offer and the systems you have installed. |
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Why Outsource |
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Service Management
Our Xpress Network Operation Center is staffed 24x7 by highly trained management and technical professionals ensuring the highest level of service support. A seamless end-to-end view of your service provides proactive management and rapid response to any issues involving premises equipment, access, or network services.
Additional benefits include:
Proactive monitoring and management
Fault management
24x7 maintenance support
Performance management and reporting
Continuous life-cycle management including: configuration management, service upgrades (adds, moves, changes), and service evolution planning
Customer Support
Our Customer Service Management team provides access to a single point of contact for your life-cycle service needs. Benefits include:
Customer Service Help Desk providing customer support and a single point of contact for all service enquiries and help requests.
Escalation management
Advanced technical support
secure, on-line account management, reporting, and service support
Maintenance and Service Level Agreements.
Our Xpress Managed IT Services includes leading industry Service Level Agreements for service availability and mean time to respond. Check with your account team for details for service availability, calculated on a per-site, monthly basis
Mean-time-to-respond
Standard option. Next business day 8:30 am to 5:30 pm response
Enhanced option. 24x7 four-hour response, subject to certain availability
Not all businesses need to take the managed service route, and some businesses will only require elements of the full managed service package. Each establishment will have different reasons for considering additional help in the form of a managed service, but here are some of the more common ones:
Lessen the impact of losing experienced support staff.
Recruit and retain appropriately skilled and experienced specialists.
Meet increased expectations and fulfill higher aspirations for ICT.
Standard option. Next business day 8:30 am to 5:30 pm response Make optimal use of existing resources by reducing pressure on staff.
Focus on business rather than IT support tasks.
Better cost control and clarity on IT return on investment.
Improved business efficiency through focused use of resources.
Transfer risk for meeting and exceeding high service delivery targets.
Improved processes by introduction of best practices and standards.
Mean-time-to-respond
Focus on business rather than IT support tasks.
Better cost control and clarity on IT return on investment.
Improved business efficiency through focused use of resources.
Transfer risk for meeting and exceeding high service delivery targets.
Improved processes by introduction of best practices and standards.
Our Xpress Managed IT Services are flexible, enabling us to work with you in a variety of ways. In a number of the businesses Xpress works with, our role is to support the current staff and help them to be more successful.
Complete managed service solutions for your network needs. Delivered from an experienced, innovative provider committed to meeting and exceeding customer expectations:
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Seamless reach, Reliability, and Performance. |
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Operational Excellence. |
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Dedicated Customer. |
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Service Evolution and Investment Protection. |
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Continuous commitment and investment in service capabilities, assets and people. |
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Streamline your networking with Xpress Managed IT Services. |
Xpress employs industry-leading expertise to develop road maps, define network optimization strategies, leverage investments, and create migration plans.
We provide an unparalleled breadth of multi-vendor, multi-technology convergence expertise, paired with a legacy of technology and service excellence, to fashion solutions and strategies that support your specific business imperatives
© 2008
Xpress computers ltd.