Who are Intel® Authorised Service
Providers (Intel® ASP)?
Intel® Authorised Service Providers are a core group of qualified professionals with vast experience in building and managing servers. A special team of industry leaders who have the backing of the best of breed training and unmatched domain knowledge.
Whom do Intel® ASPs support?
As a Intel® ASP, Xpress is empowered to offer standardized support services exclusively to Intel® Resellers & Intel® End Customer to ensure complete peace of mind through reliable support services for Intel Box Servers & Storage Products.
Why buy support services from Intel® ASPs?
Added to the unparalleled experience & skill sets in building and maintaining servers, Our Intel® ASP service also brings
along: Enhanced Support - Vast experience of years of building and integrating servers, translates into eliminating potential problems even before they occur and quick resolution
of technical issues.
Xpress Server Support Packs
Flexibility to choose level of service to match
criticality.
Xpresslive Platinum Support plan for Intel Servers
• 9 am to 8 pm server support
• 7 days a week – 365 days a year.
• 24 x 7 Remote Infrastructure monitoring
• Instant alerts ¬ifications in case of failure & system
warnings.
• Instant remote support through our special server helpdesk –
No more waiting.
• Advance warranty replacements to ensure minimal downtime.
• Priority access to Intel technical support
• Intel Trained & certified Server specialists.
Xpresslive Platinum Support plan for Intel Servers
• Warranty extension from 3 years to 5 years for select
products.
• Provides Intel component coverage only.
• Total system coverage at discretion of Intel ASP
• Covers standard warranty support only.
9 x 5 Return To Bench Support
• Return to Bench service by Courier pick up and drop off.
• 9 hours a day 6 days a week (public holidays excluded)
• Courier pick up cut off time 4pm (subject to agreement by
agency)
• Courier must verify physical condition by visual inspection
• In-transit damage to equipment not covered by Intel ASP.
Separate insurance coverage is necessary by customer.
• May need services of athird party inspection by a local
reseller available at customer premises.
Additional support services need add-on
Click here to contact our sales team & buy a Server support plan.
Xpress as an Intel® ASP
